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Who should I contact at KnowUK?

The general enquiry address for KnowUK is our Webmaster. Contact details for specific queries are below:

Subscriptions

• I want to renew my subscription: customer_services@proquest.co.uk
• I have a query about my subscription: customer_services@proquest.co.uk
• I have a trial subscription and want to know how to take out a full subscription: contact our Webmaster
• I want to know how much a KnowUK subscription will cost for my organisation: contact our Webmaster

Technical Support

• I cannot access KnowUK via IP: support@proquest.co.uk (Tel: 0800 220 710)
• My IP Address has changed: customer_services@proquest.co.uk
• I want to change from password access to IP access: customer_services@proquest.co.uk
• My password access is not working: customer_services@proquest.co.uk
• I have had an error message when searching KnowUK/KnowUK is not working as usual: support@proquest.co.uk (Tel: 0800 220 710)
• Access to KnowUK is slower than usual: support@proquest.co.uk (Tel: 0800 220 710)

Subscriber services

• I want to find out more about MARC Records: contact our Webmaster
• I want to set up remote access for my library: support@proquest.co.uk (Tel: 0800 220 710)
• I want to access my usage statistics: customer_services@proquest.co.uk
• I have forgotten the username and password for my usage statistics: customer_services@proquest.co.uk

Training

• I am a student/librarian/teacher and I would like to access resources to help me use/train KnowUK: http://www.proquest.co.uk/training/knowuk/index.html.
• I am a subscriber and want to arrange an initial training session or refresher course for my staff: learning@proquest.co.uk.

Marketing

• I want to sign up for the KnowUK newsletter: contact our Webmaster
• I am a subscriber and want extra promotional materials: contact our Webmaster
• I want to invite KnowUK along to my promotional event: contact our Webmaster

Content

• I would like to suggest a new publication for you to include within KnowUK: contact our Webmaster
• I have spotted an error in KnowUK: contact our Webmaster
• I am having difficulty finding the information I need within KnowUK: contact our Webmaster
• I would like to suggest a local information or life events link for inclusion within KnowUK: contact our Webmaster

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